Our travel arrangements were faultless.
You are great!
There are no words for this trip!
I wanted to thank you personally, it will be in my soul forever!!!! You did such an incredible job, we loved everything! Al has given you a great run down so I will call and chat to you in person and will forward you some pics! We cannot thank you enough for honestly a ‘trip of a life time!
Thank you for your marvellous organization of everything…
I wanted to thank you for your marvellous organization of everything. I was delighted to find Steven’s itinerary in my little envelope and everything was there that I needed and since I don’t usually travel on my own it was marvellous. Thank you so much!
Mark and the team at FBI Travel have been nothing short of amazing to deal with. Always responsive to our requests and worked closely with us to achieve our desired travel goals. They went above and beyond to assist us.
Nothing was too much for Nikki
I was lucky enough to have been referred on to Nikki, after trying for months to return to Australia during the COVID pandemic. After having had numerous flights cancelled or rescheduled, Nikki was able to provide me with a number of options, and eventually, get me back earlier than anticipated. She was lovely to deal with, extremely responsive, and nothing was too much for her. Highly recommend!
Their service and care is exceptional
FBI did the most amazing job organising our holiday. Their service and care is exceptional. They are also extremely knowledgeable and well connected within the industry. Cannot recommend Ronit, Danny and the crew more highly!
Personalized service that can get you there and back with a minimum of fuss and maximum enjoyment.
My travel agent for life!
Danny and his team left no stone unturned in order to bring my son home, even though he was an unaccompanied minor. His dedication, commitment and availability was completely unparalleled in the industry; he’s definitely become my travel agent for life!
We had the best holiday we have ever experienced.
The cruise was fantastic, even better than I thought it would be. You certainly put a lot of work into organizing the cruise for us.
The Explorer of the Seas was unbelievable. The stateroom you booked for us was fantastic both in size and facilities, especially for (my husband) who sometimes has problems in getting around. I now know why everyone says that a cruise is the best holiday you can have. It was very relaxing, and you can do whatever you want to do. The food was out of this world and the entertainment was world class and the attention given to you by Royal Caribbean was exceptional.
We appreciate your effort in organizing the trip for us.
This is the only Travel Agent who could secure a flight during COVID. Just one call and we got confirmed seats the same day. FBI Travel should be recommended by DFAT. The best Travel Agent in Australia by far.
Everything was unbelievably perfect
We just returned from Africa, and didn’t want time to slip by before we expressed our gratitude and appreciation in relation to our recent trip to Africa.
Debbie prepared such a wonderful itinerary, made sure we went at the right time of the year and negotiated with the operators to enable us to travel this year instead of last year some personal issues affected our ability to travel at that time.
She patiently attended to every detail; all the logistics were seamless. Wilderness representatives appeared every time we arrived or departed a location. Hotel managers greeted us and showed us around their properties. She made us feel very special.
Each camp was special in its own way; Duma Tau, Vumbura Plains Mobo and Singitta. Debbie organised special tours/guides for us in Johannesburg and Livingstone which we really enjoyed.
Our safari drives were amazing and we saw all the big five and much much more with great guides and trackers; they were outstanding. Our favourite was “Ron” in Vumbura Plains.
What an experience. Everything was unbelievably perfect.
We had an amazing time once again
We had an amazing time once again thank you for all your help Hayley. Without you it would be hard to organise our holiday. Thank god for google I found your company. Lol. I would also like to say thank you so much for organising the cake for Bill’s birthday he was very happy with it and it was delicious. We will make contact again next year for out next outing.
Everything went perfectly… accommodation was great… and highly recommend all places. Thank you again for doing such a great job. Can’t wait to do the next trip with you.
All in all….. just wonderful
Leaving Hong Kong tonight and just wanted to thank you hugely for the Virtuoso package at the Island Shangri La…. the transfer was fabulous you just can’t imagine just how wonderful it was to arrive from the long haul JFK- HKG and to find the staff at the airport so wonderfully helpful…..and then on arrival we were greeted like royalty and whisked to our room where check in took place…..fantastic….the room is huge and the view spectacular and we tried breakfast in both restaurants with the exclusive one on the 56th floor having a limited breakfast but stunning views whilst the main restaurant had a much better range of offerings. All in all Vera just wonderful.
To any expats stuck overseas… they know their stuff!!!
We thank FBI Travel and especially the incredible consultant that assisted us Danny in getting us home during this long pandemic. We really felt hopeless like many others in returning home to Australia, however, within the same day of inquiring with FBI Travel, we have seats on a plane home confirmed. They are 1000 times well worth the service fee attached, we honestly could not have recommended this company enough to anyone needing a seamless process to book flights and arrange transit. Danny got us the best flights in the current situation and the whole journey home to Australia from Canada was easy and stress-free. To any ex-pats stuck overseas, contact FBI Travel, they are professional, personable, and know their stuff!!!!.”
The only person who managed to bring my family home safely and quickly
I recently arrived in Australia after being stranded abroad for months after several cancellations due to Covid 19. Travel agent, Nikki Diamond from FBI Travels was the only person who managed to bring myself and family home safely and quickly. She worked around the clock to secure our flights and was always quick to respond to my endless emails and queries. Her level of professionalism, knowledge in the field and friendly manner made her an absolute pleasure to deal with especially at such a stressful time. I cannot praise her enough. If any Australians are finding difficulty finding a path home, Nikki is the person to call without a doubt.
Thank you so much for all your advice and effort
Thank you so much for all your advice and effort in making our honeymoon so very special and memorable.
We loved every place and were very well looked after everywhere.
You are our travel agent of choice
We had a wonderful holiday… Thank you so much for your invaluable help.
We both feel so refreshed and relaxed and I regained my fitness level and feel stronger than ever. It truly was the perfect choice. Both plane trips were easy and quick.
You are our travel agent of choice now.
You really are the travel agent extraordinaire.
It truly was a pleasure dealing with you
Erica, thanks for everything you did to make my trip run so smoothly, even with all the changes I needed to make due to unforeseen circumstances.
You followed up every request promptly and I knew I could contact you for anything I needed. It truly was a pleasure dealing with you and I will definitely be coming back to you next time.
Maintained our best interests throughout
Yehudis and the FBI team were amazing in finding us flights during this crazy time. They constantly kept us up to date and maintained our best interests throughout! Even between flights and once we landed they continue to check in and see how we are doing. Would 100% use them in the future.
If you’re looking for total care when planning your next trip, look no further. FBI Travel does it all!
Highly recommend in this complicated travel environment
The FBI travel team we worked with was great– Danny and Yehudis. They quickly found us a flight from Switzerland ‘home’ to Australia at a very reasonable price, and provided guidance along the way as to changing requirements etc. Highly recommend to anyone seeking assistance in this complicated travel environment!
Arranged smoothly and efficiently
Great service – booked for a group and was all arranged smoothly and efficiently! Highly recommended.
I had very specific needs
I have to really commend FBI travel for getting me home in amongst the chaos of Australian caps and flight restrictions of the last year! I had very specific needs and Danny and Yehudis went out of their way to ensure dates and bookings were set around these needs, and when there was threat of a cancellation, they were in contact throughout to try and help. I felt confident having booked with them and they didn’t let me down. It’s thanks to companies like FBI who are helping stranded Aussies get home. Highly recommend them and I will definitely be using them again in the future!