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Testimonials

Leisure

We didn’t have to worry about anything.

“We had a fantastic time. One of the major things that made the trip so enjoyable was how well you organised everything for us and how easy that made things. We didn’t have to worry about anything. The drivers and cars were first class, Eurostar was terrific and the Hotel Forum in Rome was in an unbelievable location right on the ancient ruins. We kept wondering if you knew how close everything was, even the hire car and hotel at Heathrow, or whether it was a coincidence. If they were coincidences they were very lucky ones. I’m sure, however, that it was your planning.””Appreciated very much all your excellent service & follow up.”

// SM

There are no words for this trip!

“There are no words for this trip!! I wanted to thank you personally, it will be in my soul forever!!!! You did such an incredible job, we loved everything! Al has given you a great run down so I will call and chat to you in person and will forward you some pics! We cannot thank you enough for honestly a ‘trip of a life time!’”

// Marcelle

You are our travel agent of choice now.

“We had a wonderful holiday… Thank you so much for your invaluable help.

We both feel so refreshed and relaxed and I regained my fitness level and feel stronger than ever. It truly was the perfect choice. Both plane trips were easy and quick.

You are our travel agent of choice now.”

// SZ

We had the best holiday we have ever experienced.

“(We) had the best holiday we have ever experienced. The cruise was fantastic, even better than I thought it would be.
You certainly put a lot of work into organizing the cruise for us.

The Explorer of the Seas was unbelievable. The stateroom you booked for us was fantastic both in size and facilities,
especially for (my husband) who sometimes has problems in getting around. I now know why everyone says that a cruise is the best
holiday you can have. It was very relaxing, and you can do whatever you want to do. The food was out of this world and the
entertainment was world class and the attention given to you by Royal Carribbean was exceptional.

We appreciate your effort in organizing the trip for us.”

// A & S

Thank you SO much for all your help!

“Nikki, Your suggestion to get the aisle and window seat worked great going to Bali but it was full on the way back.  We were good though. Definitely jetlagged but it was a trip of a lifetime. Bali certainly was an amazing adventure and the way you set things up made it so stress free. You did an amazing job and I’ve already referred you to a coworker here.

We loved Bali. The people were so nice. The place was stunning and there is still so much for us to see so who knows we may be back. Thank you SO much for all your help!”

// RB

A task well done by all involved in making it happen

“Dear Vera

Thank you so much for all the work you put into ensuring everything worked seamlessly for the Golfing Group in New Zealand. Would be Olympians.
It was a marvellous experience we all had loads of fun and enough golf – Cannot report a medalist among us!
Everyone I believe had a great time.
With a leader like Clare was it ever going to be otherwise?

Sandi was outstanding. The detail and interesting events she built into our five days in the beautiful North Island after the Games was amazing.

Thanks again, a task well done by all involved in making it happen, keeping 20 women happy for a week, is no mean feat.”

// S

Thank you doesn’t really say enough!!

“Dearest Vera. Thank you doesn’t really say enough!! Your kindness, integrity, thoughtfulness, professionalism, confidentiality (and a little inside sharing of challenges) is all in your days’ work. This project is fantastic & could not have gotten it off the ground without you. You are truly fabulous in every way.”

// CD

We had an amazing time once again…

“Hi Hayley, we had an amazing time once again thank you for all your help. Without you it would be hard to organise our holiday. Thank god for google I found your company. Lol. I would also like to say thank you so much for organising the cake for Bill’s birthday he was very happy with it and it was delicious. We will make contact again next year for out next outing. Thanks.”

// A & B

Thank you for your marvellous organization of everything….

“Hi Deb I have been so busy having fun that I haven’t written to you but I wanted to thank you for your marvellous organization of everything. I was delighted to find Steven’s itinerary in my little envelope and everything was there that I needed and since I don’t usually travel on my own it was marvellous. Thank you so much!”

// MP

All in all…..just wonderful

“Morning Vera, Leaving Hong Kong tonight and just wanted to thank you hugely for the Virtuoso package at the Island Shangri La…. the transfer was fabulous you just can’t imagine just how wonderful it was to arrive from the long haul JFK- HKG and to find the staff at the airport so wonderfully helpful…..and then on arrival we were greeted like royalty and whisked to our room where check in took place…..fantastic….the room is huge and the view spectacular and we tried breakfast in both restaurants with the exclusive one on the 56th floor having a limited breakfast but stunning views whilst the main restaurant had a much better range of offerings. All in all Vera just wonderful.”

// M L

Everything went perfectly

“Hi Erica
We are back from our trip! Everything went perfectly… accommodation was great… and highly recommend all places (except maybe the Glo Art in Helsinki but I’m not sure what’s better). Thank you again for doing such a great job. Can’t wait to do the next trip with you.”

// S U

….very glad we had you guys to fall back on

“Just a quick note to thanks from all of us for your hard work (Hayley) on Thursday and Friday in getting us home directly into Melbourne. It was a very disappointing experience on the night in LA with the United personnel and very glad we had you guys to fall back on. I do sing the praises of Travel Agents over internet tickets, especially on long haul stuff and this situation proved that to certainly be a good reason why!!!”

// G A

I want to thank you for the trouble you took to ensure that it all went smoothly

“Dear Vera, This has been the first moment I’ve had to write since arriving home. It was a fabulous trip and I want to thank you for the trouble you took to ensure that it all went smoothly. One reason the trip was so enjoyable (aside from the time of year, the destinations, the people etc) was that it was very varied. Feedback on the hotels: La Fiermontina in Lecce was an excellent choice, beautifully appointed, charming and helpful staff, involved owners/managers and a lovely olive grove with a heated pool to sit by on Shabbat. It is easy walking distance into the city area (about 7 minutes) and there is parking onsite (a big plus). We took our hire car on two day trips out of Lecce and thoroughly enjoyed the area. Our room was small, but one finds that often in Italy. Of course the Masseria San Domenicao was like a film setting and we were so very comfortable there. Our room was huge and it was so professionally run – just not as personal as the La Fiermontina. ( more feedback on each hotel we booked) All trains ran to time and there were no hitches with the rail arrangements. Cathay Business, was excellent and all in all it was a terrific trip. Thank you.”

// Miriam

I felt well supported by the FBI Team

“Dear Vera and Jeff, from the beginning of our discussions supported and advised me about the best things to do and the best way to travel once in the country.

They were fantastic before we travelled and while we travelled. Before we travelled there were some changes that should have caused major restructures to sections of the trip. Whilst I stressed about them, Vera and Jeff discussed the matter calmly and made the necessary changes.

During our trip, when I thought I had an issue, Jeff and Vera were both available via email, which eased a somewhat stressed situation.

I felt well supported by the FBI Team from the first moment I thought about going on a trip until I returned the Phone card on my return.

I would use them for my next trip and recommend them to both family and friends.”

// S R

I am ready to book my next adventure!

“Welcome home” was the usual greeting I received as I climb back on board after a day in Port – and it represents the total effect of the personal touch Crystal gives to all their passengers.
Cruising solo, I found the whole experience to be well-designed and carefree with every detail, from dining and dancing to restaurants and shows being expertly considered.

The added bonus of being with Jo Gostin’s Group is superb. With her extensive experience of the Ship, she skilfully works through any personal requests whether it’s information on land transfers or ideas for the best shopping at a new destination.

I still get misty eyed at “Sail Away”, saying goodbye to another Port, singing along with Louis Armstrong‘s“What a Beautiful World”. I am ready to book my next adventure! Thank You!”

// S F

It truly was a pleasure dealing with you

“Erica, thanks for everything you did to make my trip run so smoothly, even with all the changes I needed to make due to unforeseen circumstances.

You followed up every request promptly and I knew I could contact you for anything I needed.
It truly was a pleasure dealing with you and I will definitely be coming back to you next time.”

// Ros

Everything we experienced was just sensational

“Sheldon & I had the most amazing Mediterranean cruise on Crystal Serenity booked with Jo Gostin, and was beyond our expectations.

Prior to our voyage, we went on a tour of Israel which was organised by Jo and was totally fabulous. We were lucky to have Jo spend the entire time with us and everything we experienced was just sensational.”

// E B

Everything was unbelievably perfect

“We just returned from Africa, and didn’t want time to slip by before we expressed our gratitude and appreciation in relation to our recent trip to Africa.

Debbie prepared such a wonderful itinerary, made sure we went at the right time of the year and negotiated with the operators to enable us to travel this year instead of last year some personal issues affected our ability to travel at that time.

She patiently attended to every detail; all the logistics were seamless. Wilderness representatives appeared every time we arrived or departed a location. Hotel managers greeted us and showed us around their properties. She made us feel very special.

Each camp was special in its own way; Duma Tau, Vumbura Plains Mobo and Singitta. Debbie organised special tours/guides for us in Johannesburg and Livingstone which we really enjoyed.

Our safari drives were amazing and we saw all the big five and much much more with great guides and trackers; they were outstanding. Our favourite was “Ron” in Vumbura Plains.

What an experience. Everything was unbelievably perfect.

Thanks so much. Debbie is and was fantastic.

Kind regards”

// A.

I will follow you wherever you may go

“Cruising Par Excellence? A Six star Crystal Cruise is the most luxurious of all, the best accommodation, the best entertainment, the best company and I love travelling with Jo Gostin! Keep up the wonderful spirit and I will follow you wherever you may go.”

// R S

I can’t thank you enough for helping me out

“Nikki,

I can’t thank you enough for helping me out with all these arrangements. It has been a great exercise in patience and professionalism. Look forward to arranging more trips with you and Michelle.

Many Thanks”

// K.

Thank you for being so awesome

“Hi Vicky,
Just a little thank you for being so awesome at organising everything. I really appreciate it.
Regards”

// Talia

Everything was nice and smooth

“Dear Vicky,
Shalom, I got my son Shammai back in Brisbane today and wanted to thank you for all your help and professionalism. Everything was nice and smooth.
Thanks”

// David

The organisation of the whole trip was fantastic

“Hi Nikki,
We have been back a few weeks but I just wanted to let you know that we had a great holiday. Everything went smoothly and the guides were knowledgeable and informative. The hotels were exceptional and the organisation of the whole trip was fantastic.
Thank you for your efforts.”

// K

Groups

Jeff and his team have always gone the extra mile

“King David School has always worked with FBI travel to organise our flights for our annual Year 10 Israel program, Yesh. Jeff and his team have always gone the extra mile to ensure that each of our family’s needs are individually met. With the on-line registration process, and the consistently well organised office team, each part of the group booking process, with its individualised diets, flying dates, insurance preferences and frequent flyer memberships, is taken care of with a minimum of fuss and maximum of support.”

// BC

I highly recommend Jeff should you have any top-level travel enquiries

“My involvement with Jeff Dimand in his capacity as a travel executive goes back many years. Not only is Jeff extremely personable, he knows travel operations like a falafel to pita. I highly recommend Jeff should you have any top-level travel enquiries. He will steer you in the right direction with warmth every time.”

// AP

The process was as painless as they come!

“Jeff is an outstanding operator. FBI and Jeff have helped us book our group travel to Fiji and the process was as painless as they come! Well done and thanks again for all your hard work!”

// S I

Jeff is an inspiring manager and an experienced decision maker

“Jeff is an inspiring manager and an experienced decision maker. I loved visiting Jeff where ever he worked in the travel industry as I also been in the Airlines industry for the last 35 years, so from the first day he worked through his goals in his roles he has always achieved the relationship with his clients from Corporate to holiday making also through group education and most of all his contagious energy and enthusiasm create a great motivating atmosphere within his team and his clients. As from me whenever we needed a push for all the products I represented he was always there to give a positive action.”

// M B

I have found the staff to be most helpful and approachable

“I have been organising and leading Jewish study tours on behalf of the Jewish Museum of Australia for the past seven years, four of which I have worked closely with the groups division of FBI Travel in processing registrations and in the handling of all money-related matters. From the outset, I have found the staff to be most helpful and approachable, reliable and very responsive to particular issues in need of resolution. The tour registration system is efficient and user-friendly. Moreover, the company has been absolutely transparent in all of our financial dealings. Tour participants who have made their travel arrangements through FBI’s groups division, have also reported positively on the service which they have received. I have no hesitation in recommending FBI’s groups division to any organisation seeking to work in partnership with a travel agency.”

// P F

A company with a ‘neshama’.

“March of the Living Australia has used the services of FBI Travel for the provision of travel services for its student participants (close to 2000) in the annual March of the Living program in Poland and in Israel since 2001. We have always found them to be friendly, reliable, thorough and above all caring. A company with a ‘neshama’.”

// C G

Everything ran like clock work and was highly professional

“Diane and I have had the pleasure of using FBI as our travel agent for our 9 Night Group Tour that we escorted in Australia after a cruise in October 2014. Our overseas clients expressed that it was a trip of a lifetime – exceeding their expectations.  Everything ran like clock work and was highly professional.  Always on top of things from the moment we presented them with our proposed travel itinerary, FBI assisted us in making this trip memorable and a great, unique experience.  We have again secured their services for our September 2017 Group Cruise on board the Carnival Legend with Post Cruise Tours throughout Australia (13 nights) and New Zealand (8 nights). Jeff Dimand (General & Groups Manager) and his staff are diligent and extremely thorough. Their knowledge and expertise of the travel industry have been invaluable to us. Jeff is handcrafting our next year’s trip to Australia & New Zealand (including cruise reservations with excellent group pricing and additional amenities) and Post Cruise Tours (accommodations, tours, meals, etc.) which our group is so excited about.  We highly recommend FBI Travel for all of your travel needs.”

// The Cruise Duo

…all of the staff have been wonderfully helpful

“Theatrica has had a business relationship with FBI for nearly 10 years and throughout this time all of the staff have been wonderfully helpful, supportive of our business and totally professional in their dealings with ourselves and our groups. This year Jeff stepped this service up to an all time high when we lost my very devoted and loving husband and our dear friend, and Founder of Theatrica, Charles Slucki. FBI and Jeff Dimand in particular, went beyond the call of duty to ensure that our tour was the success it was. Without his help and the support of FBI we would have had a very different experience. We cannot thank Jeff and FBI enough and look forward to many more years of business with them.”

// M S  &  M S

The guides were first class, their knowledge fantastic

“Everything went according to plan, from the planes to the guides to the hotels. The itinerary allowed us time at each place, we added things as we needed.

The guides were first class, their knowledge fantastic, and they showed the highest level of respect especially to my mother. They appeared honoured to have a survivor in their group, and all spent lots of time speaking to her about her experiences.

The highlight, for me was going to the apartment my father lived in before the war, to the apartment my mother lived in after the war, as it turned out a short 10 minute walk from each other. We also found family records, got copies of birth certificates and spent an inspiring Shabbat in Warsaw with the chief rabbi of Poland. Thank you again.”

// M G

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