What FBI Corporate Travel’s clients say about us.
Extremely helpful and understanding
I highly recommend Ilana. Throughout COVID they were quick to respond, extremely helpful and understanding of last minute changes due to the restrictions throughout the states.
No task is too big to complete
FBI Travel have been closely assisting our organisation for over 5 years, and no task is too big to complete. We have had two consultants over this time, both of whom have gone above and beyond with each request. This has been key in their customer service levels, as we have quite intricate itineraries and requests, with varying budget levels that need to be maintained.
FBI Travel are flexible to work with our processes, to ensure that all travel is booked appropriately and are always responsive in a timely manner. FBI Travel – thank you for your loyalty, customer service and cooperation. We look forward to continued work with you in the future!
Very professional, friendly and helpful person
I have only worked with Ed for a short period of time, but it feels like years. He has settled in so quickly and so well at FBI Travel. Ed is very reliable and will always go above and beyond to meet our needs.
We were able to successfully launch FBI Travel into the organisation
..engage with the staff and successfully transition them from ad hoc travel arrangements with multiple suppliers to a fully functioning, professional travel management service.
Added value to our travel program
Ronit and her team have been providing us with excellent service with platforms for efficient travel bookings and valuable travel advice from our dedicated Travel Manager.
FBI Travel tailored a Serko travel booking system that conformed to our corporate travel policy and helped us reduce our travel expenses significantly.
Using FBI for my corporate travel needs is like having a Personal Assistant
…to help me with all of my travel needs ranging from flights, accomodation and car hire. FBI also effectively handles all of my cancellations and rebooking as well when required. I simply call my account manager and I know it will be taken care of allowing me to focus on other important activities while on the road.
I have had many occasions that after one call to FBI had resulted in a full blown itinerary being produced, with multiple options presented to me that would suit my needs. Their after hours staff are also a great benefit to me as a corporate traveller and were always available and receptive to my calls no matter what hour of the night I called for assistance.
We have been using FBI Travel for all our corporate travel for many years for a reason!
They provide the most efficient and friendly service to cater for all our corporate needs as soon as we request them. As we are a large corporate business there are constant last minute changes to travel all the time and the team at FBI travel fix our travel issues, book our flights and assist with the accommodation in the timeliest manner, I honestly do not know what I would do without the team – they remove all the stress associated with booking corporate travel. Ronit, Ed, Maxine & Sam provide the greatest customer service and ensure our company policy is followed with all our bookings and ensure they find the best rate possible for the team which has assisted me in ensuring I am below budget with our yearly travel costs! I could not recommend FBI travel and there team more to assist with any small or large corporate bookings.
Professional and always try their best to accommodate your request
…FBI has a great and experienced team. The consultants are professional and always try their best to accommodate your request and work with you to provide you the best booking experience. They are good at finding the best airfares for their clients and work within your budget. The consultants that I have engaged with have never ‘hard sell’ anything that you do not want to purchase.