Serko Online
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We offer the Serko Online Booking Tool to many of our clients.


Serko Online has been the most used, most favoured and most sophisticated booking system in the corporate travel market for several years.

And it’s fast. It’s reliable and very user-friendly.

And it is packed with the functions needed by travellers and travel managers like:


  • One-way combinable fares
  • Fully automated ticketing Pre-ticketing cancellations
  • Trans Tasman bookings Profile editing management API links to key carriers ensuring all discounted fares
  • Multiple passengers per booking Easy travel arranger management Full auditable booking histories
  • Integrated online/offline reporting Cost centre options Best user experience
  • Extensive flexible policy filtering, including best-fare options Mobile reporting
  • Automatic unused ticket and credit notification Sophisticated reporting


Serko Online lets your staff book travel themselves easily through a secure portal. Each gateway is exclusive to the client, and can be formatted with your brands and names to appear as an internal online travel service. This helps to foster usage and compliance.

The system provides ALL of the compliance management, risk management, controls, inventories and features of our manual corporate booking system (that our consultants use internally.)

Serko Online helps organisations reduce the cost of their travel programs by steering staff towards lower‐priced options. It ensures that all trips are properly approved and provides managers with instant visibility of who is where in the world at any point in time.

The Benefits of Booking with Serko Online


  • Allow travel booking and review online 24 hours a day from anywhere in the world
  • Provide an enhanced management tool to your booking administrators and travel managers
  • Provide you with an electronic travel approval process
  • Provide you with an enhance tool to apply and monitor your travel policies
  • Support full‐service travel providers and low cost carriers
  • Allow unlimited travellers to book together in a single booking
  • Automatically input unused ticket credits to minimise wastage
  • Allow your travellers to make changes online post ticketing & departure
  • Visually encourage cheaper fare and rate options and thereby lower your overall average cost‐per‐trip
  • Provide you with the ability to book ‘guest traveller’ for one‐off travel
  • Provide you with the ability to view location of preferred hotels and car depots relating to geographical or office
  • Show locations on a single screen via Google maps
  • Create customisable fields to capture specific data i.e. Purchase order number, Travel requisition, Legal Matter/Non‐Matter
  • Enable you to apply seating requests
  • Integrate with most ERP and Expense Management Systems
  • Provide frequent trip templates and thereby reduce the time for simple and repeat bookings
  • Although Serko Online is one of the most user friendly online booking tools, FBI will arrange for comprehensive Serko Online Administrator and end‐user training to assist in generating the greatest level of implementation and user take up across your business.
  • We then offer an ongoing full‐service Serko Online Help Desk to ensure that your travel bookers’ experience with the system remains positive.

FBI Travel
80 Kooyong Road
Caulfield North
VIC 3161 Australia


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   1800 FLY FBI
       (03) 8573 0900

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