How do the apps work?
The mobile and web Tourist Refund Scheme (TRS) applications (apps) allow you to enter the information required to lodge a TRS claim.
Using the apps you can enter:
your travel details
details of the goods for which you are claiming a refund of Goods and Services Tax (GST) and/or Wine Equalisation Tax (WET), and
how you prefer to receive your TRS refund.
The information will be stored in a QR code. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS facility on your departure from Australia.
If you successfully enter your claim details using the web app, you will be able to use a dedicated queue at the TRS facility and your claim should be processed faster.
How do I access the apps?
Access the web app at My TRS Claim.
Download the Android version of the mobile app from Google Play.
Download the IOS version of the mobile app from the Apple App Store.
Download the Windows version of the mobile app from the Windows Phone Store.
Where can I use the web app?
TRS claim codes will be processed at the following international airports:
- Gold Coast
Additional locations may be added in the future.