Self-service Check-in at Sydney International Terminal

Self service Check in at Sydney International Terminal

Earlier this month, Qantas moved to a new self-service experience for all International Economy customers at Sydney International Terminal (T1), with new check-in kiosks and auto bag drops.

Qantas is the first airline to benefit from Sydney Airport’s new technology, which allows passengers to check themselves in using kiosks and bag drops, similar to the experience at T3 Domestic terminal.

Customers using the self-service kiosks simply need to follow the on-screen prompts to scan their passport, complete their check-in, collect their boarding pass and tag any checked bags. Checked bags can then be dropped off at the auto bag drops adjacent to the kiosk zone.

At the kiosk, customers can also:

• view flight booking details and change their allocated seat;
• check-in a companion travelling on the same flight in the same cabin but on a different booking;
• input Frequent Flyer details; and
• print bag tags if already checked-in online or travelling with a digital boarding pass.

Customers can already start using the self-service check—in, with the service initially available for afternoon and evening flights, before expanding to the full schedule in the coming weeks.