The Federal Government has very strict border measures in place to protect the health of the Australian community during this pandemic. These measures have limited the flights available to and from Australia resulting in difficulties for those who are allowed to and indeed need to travel.
At FBI Travel our award winning team have once again been called upon to help our fellow Australians in need. Our Professional Travel Advisors have been increasingly using their years of expertise and knowledge of the industry and how the system works, to assist those that need to travel internationally.
We have found that the 5 most common reasons for people traveling are:
- Due to compassionate reasons (e.g. family overseas requiring care/being unwell/death in the family)
- Students who are resuming studies overseas (whether they are living overseas permanently, or travelling for an extended period of time)
- Repatriating Australians who for various reasons could not return to Australia earlier
- Business people who are working in one of the permitted “critical industries” who need to travel now
- To receive Medical treatment not available in Australia
If you or any of your family/friends do need to travel for any of the permitted government reasons, please don’t be shy, reach out and let us offer you our hand in assistance to help you navigate the complexities of the COVID-19 travel world.
Now more than ever, you need an expert on your side!
I decided to engage with FBI Travel a month ago as I heard quite astounding feedback on their travel services, and I was thoroughly impressed by how professional their assistance was. Considering the whole world is currently in a COVID-19 crisis and travelling internationally is nothing short of being tremendously difficult, I was surprised how efficient FBI Travel was in organising a flight for me with such little notice. They were well informed on the latest key updates regarding government policies, airlines, and border control associated with COVID-19, which undoubtedly helped secure my safe travel to a foreign country. Their service was not only professional but was also friendly, understanding and caring. I highly recommend their service to anyone who is looking to travel!”
We booked with FBI Travel a flight to New York in June, in the height of the COVID19 Pandemic.
FBI helped us through every stage, from advice with travel exemptions and restrictions, insurance and all the new rules and regulations when flying. We had to change our ticket twice, due to a family emergency, and again FBI were there to arrange all the details, taking all the stress from us.
Danny, Yehudis and team – thank you for going above and beyond in these turbulent times.
We had a family member overseas when COVID hit and when trying to return airlines were cancelling flights daily and passengers were being bumped off. FBI showed utmost professionalism, out of the box thinking and managed to get them home on due date under very trying circumstances! What a pleasure it was to deal with Mark, Nikki and the team who responded to us quickly and made sure we were always aware of what was happening.
What a fantastic team! I had to work with the team at FBI travel for the last 12 months to organise flights out and more importantly, to organise return to Australia. Throughout this period, the team has been very professional and responsive, they have done their best not only to recommend the right options but also to secure the proper flights. Despite the many difficulties that this period has thrown at us and the risk of cancellations, they always made sure they focus on the right path and options to ensure a quick and safe return. They have kept me informed, they have ensured all the small details are taken care of, they have taken the huge burden of coordination during a pandemic and made it all possible. All of this, whilst they are working hard on making sure that refunds for cancellations are processed in a timely manner and with the best outcome possible. Thank you so much FBI Travel team, you have made this process as easy as possible during this very challenging period.
I had to travel for urgent reasons during the COVID19 lockdown, so I enlisted some help from these friendly agents. Their investigations and intelligence into what was happening internationally, provided me with the best advice and the latest update on regulations. This allowed me to make the best decisions, and avoid the long interrogations I saw others going through at overseas ports, I am so glad I booked with them, made it so much easier than wasting time trying to book online.
Guess what, my mission botched up mid-way! – No problem, I picked up the phone to my friendly FBI agent, who quickly came to the rescue to protect us, rerouting, and leading us to safety with utmost friendliness, compassion, and some astonishing publicly unknown secret connections!
Mission Accomplished! Thank you, FBI.
I was lucky enough to have been referred on to Nikki, after trying for months to return to Australia during the COVID pandemic. After having had numerous flights cancelled or rescheduled, Nikki was able to provide me with a number of options, and eventually, get me back earlier than anticipated. She was lovely to deal with, extremely responsive, and nothing was too much for her. Highly recommend!
COVID-19 Travel Information
FBI Travel has been monitoring the impact on the travel industry caused by COVID-19, also known as the coronavirus. In order to provide even more details about what’s happening, we’re bringing together all our travel industry news and updates.